Complaint / review text:
The hose that goes to the removable handle to clean steps keeps tearing and I have to keep taping it. I went online and ordered a new handle and hose for $30. Then I got an email saying the item is on backorder. The hose has ripped 3 more times. The item has been on backorder for 4 weeks. Today, the lower hose cracked and split open. I tried over and over again to call and cancel the backordered hose. Finally, I spoke to someone. She told me that she would cancel the order. I asked her for a confirmation. She said she cannot do that. I asked if she could send me an email saying she cancelled the order. She said she could not do that either. She told me to go back to the site and check to see if it no longer shows up as backordered. It is still on the site as backordered. I will have to go to the bank and cancel the payment. By the way, the vacuum is only 6 months old. I guess we now know why it is so much cheaper than Dyson.