Complaint / review / scam report
Rent-A-Cente
In December, my mom rented a Samsung laptop for me for...

Complaint / review text:
In December, my mom rented a Samsung laptop for me for Christmas. They told her it was a new product so she took it. When I took out the laptop and turned it on, it was password protected so the employees lied by saying it was new and charging her for a new product price. So we took it in the next day and they gave us a loaner laptop which was an Acer Aspire v5. We couldn't make the payment one week after a month of having the laptop so they started coming by and calling and harassing us and our family about a bill.

The manager up at the shop kept forgetting to send in the Samsung laptop to get it replaced and the day they came and took my Acer, we called and they said that it has been there for 2 weeks so I am guessing that they fixed it and rented it out and never told me. So a couple of weeks went by and they sent a voucher in the mail so that I can pick up where I left off. But they tried to say that we only paid 84 dollars on the laptop. So I went in and got another laptop with the addition of a tablet, and when they were telling us the prices of the products, I found out that the tablet they gave me was really worth 220 dollars and they tried to say it was 640 dollars, so they lied about that as well. I advise you to stay away from them.

Contact information:
Author: Contact with Author

Offender: Rent-A-Cente

Country: USA
Site: www6.rentacenter.com

Category: Real Estate

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