Complaint / review text:
We have purchased approximately $5,000 at Ashley and generally like the furniture. What I do not like is the insurance that you purchased through them for your furniture. This insurance was purchased through Ashley, but it is Guardsman who is supposed to honor it. We have made 4 claims with them and they only agreed to honor one of them. They keep saying that they do not cover what they deem to be the furniture structure (a. K. A. How the furniture was made). For example, when one of our center bed's feet broke, they said that they do not cover that. Had the whole thing broke, they would have. It is a shiesty business practice. I recommend you do not patronize Ashley Furniture. If you do, stay away from the extended warranty. Thank you.