Complaint / review text:
We ordered 3 rooms of Mohawk Stainmaster carpet from Home Depot in 2011. The installation was scheduled for February of 2012. Special ordered carpet usually takes about 30-45 days for Alaska delivery, depending on availability. We managed to demo our old carpet and padding down to the sub floor about a week before installation. The installation was delayed, no reason was given, just moved back 2 weeks. We lived on cool floors for another 2 weeks, knowing how wonderful the new carpet would be. When the installers arrived with the carpet, it was the wrong pad and carpet color.
I was so disappointed and the installers said, "Take it or leave it." I immediately called the Kenai store and spoke to the manager. He also said, "Take it or leave it, and come in and reorder. However, it will be another 2 months before the carpet is available for installation". We had no choice but to install the wrong-colored carpet and pad. There were no apologies, no effort to special order and re-install, nothing. We couldn't go another 2 months with no floor covering. We were emotionally, and due to circumstances, forced to receive goods we didn't want. I will never order anything from Home Depot again. The carpet is not stacking up to its advertised quality and durability. Enough said - stay away from Home Depot.