Complaint / review text:
50 months ago and counting.
It has been a little over 4 years that Pepco overcharged us by re-billing a previous month's electric bill with new and higher rates than were previously in effect. Prior to that time, we had authorized Pepco to automatically deduct the amount of our monthly bill from our checking account each month. Because of their overcharge on the January 2009 bill and their reluctance to acknowledge their billing mistake, I asked the Pepco representative to cancel my automated bill payment. This request, acknowledged by the Pepco representative, was promptly ignored and Pepco continued to withdraw money from my checking account with the next billing cycle. I then decided that a written letter to Pepco would be in order to stop my automated bill payments. Another month went by, and to my surprise, they were still making unauthorized withdrawals from my checking account.
As a last resort, I went to my bank and filled out the appropriate paperwork to stop further access by Pepco to my bank account. It did not take long for Pepco to finally realize that I had stopped their access to my bank account, and they promptly retaliated by charging me a five dollar penalty for doing this. However, after Pepco finally realized that I had previously requested both by phone, and by mail, to stop automated payments, they were nice enough to abate the $5.00 penalty.
With this event, I learned a valuable lesson to "never" "ever" set up automated payments with any company and certainly not with Pepco! I filed a complaint against Pepco with the MD Public Service Commission more than 4 years ago. The MPSC complaint number is still on file, but it has not yet been resolved after all this time.