Complaint / review text:
Selling home. This was buyers agent.
Continued to be in breach of contract, delayed intentionally... And forgot that her highness database admin... That everything is time stamped when jpegs of documents are sent. Was very unprofessional to large firms on speaker phone and recorded yelling at public company chairman while trying to ascertain questions.
Similar pattern exhibited in court records with her rental property in Solon Ohio Cuyahoga Case publicly recorded in 2005 on cuyahoga county website under roseann Reilly and roseann palumbo. This is a repeated pattern and I am shocked that such a customer service oriented firm would allow this. We are moving forward with formal complaint to state of Ohio real Estate board. We were repeatedly threatened by her.
Which makes no sense since she was in breach of contact every step of this contract and we were always on time and complied with all contractual verbiage. Roseann palumbo Reilly cost us 700 k in house sale that was being offered by another buyer.
Roseann did not realize we were not relying solely on the listed agent because we have a professional relationship with the top agent for Howard Hanna that walked us through each step. That agent said this is not how Howard Hanna trains it's agents and that they support our filing of formal complaint and possible legal action.