Complaint / review / scam report
I started a bathroom renovation project and needed two...

Complaint / review text:
I started a bathroom renovation project and needed two doors for a Schuler cabinet I already owned and one new cabinet. So off to Lowe’s I go and talk to Sue in the cabinet dep't in the Newburgh, NY store. I give Sue the numbers for the cabinet I need and the size of the doors for the existing cabinet and she proceeds to tell me I don't need to order hinges or an end panel since it will be colored the same as the cabinet front - the hinges come with the doors.

Cabinet and doors come in 4 weeks later, no hinges and just raw plywood on the exposed side. Her answer is "I must have made a mistake." So she gave me the hinges wait time, 3 weeks. Now I had to order an end panel, which I must cut to fit and install myself at an additional cost of $260.00 for the panel. Still waiting for the panel. Now I go to install the doors and they are the wrong size. Another 3 weeks for the correct size doors. Lowe’s has ill-trained, uncaring people who staff their departments. They know nothing about what they sell, only what the computer tells them. If you need cabinets, go to a reputable cabinet dealer who knows their product and can get it right the first time. Stay away from Lowe’s and the untrained. If I could give no stars I would.

Contact information:
Author: Contact with Author

Offender: Lowes

Country: USA

Category: Real Estate


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