Complaint / review / scam report
Owens Corning
As a matter of design choice made by Owens Corning, the...

Complaint / review text:
As a matter of design choice made by Owens Corning, their duration shingles are shorter than shingles of companies such as CertainTeed. Choosing the shorter design insures that only one row of nails goes through each layer of shingles, compared to the two rows of nails that catch the longer design of the 2007, Owens Corning used a layer of what can only be described as cellophane on the self-sealing strip. It is this material that does not seal uniformly across the roof. To their credit, Owens Corning no longer uses this cellophane type material and has replaced it with a material that has the appearance of a fabric. This fabric appears to have the ability to grip the tar and secure the shingles with greater consistency. Yet it is these 2 earlier fatal design flaws insure a high incidence of roof failure. Two design flaws (2 strikes) and a wind speed of more than 30 mph (strike 3) and your roof begins to disintegrate.

At first a few shingles that didn't seal peel off. Then along comes a wind speed of 45 to 60 mph and then an area of 4'x4' square that has bonded together properly is ripped off in one large chunk because the surrounding area that didn't seal offers no protection. When I purchased these shingles, I thought I was doing the right thing because Owens Corning boasted that their guarantee is the longest offered. My question is why do I have to go to such lengths to prove that their product failed? If I can figure out one of the design flaws and my licensed contractor shows me the second design flaw and he also agrees with my assessment of the first flaw. Are we the only two people with enough years of experience to figure this out, or are we the only non-corporate individuals involved with the willingness to face the facts?

We began experiencing roof failure less than 6 months after my licensed contractor did the installation. Anyone that has the shingle design that was manufactured into this shingle in 2007 is headed for a lot of heartache and frustration. If Owens Corning continues to refuse to send out a representative to view the roof and put substance to their advertised guarantee, then I the consumer am forced to take to the internet and airwaves to protect other consumers from making the same mistake. I did not get all that I paid for! It is not my claim that Owens Corning has no system to deal with warranty issues; they do. But all the effort and burden is placed on the consumer, something that I expected I had already paid for when I purchased their product at a significantly higher price.

When I pay a significantly higher purchase price, I expect customer service.instead I got a set of instructions which I must follow to their exact detail, or my claim will not be processed. Who are they kidding? A significant percentage of consumers will not follow through, and that is just more money in the pocket of Owens Corning. My contractor and I will get a company rep here to examine this roof and the effort they wanted me to spend taking pictures, removing and packaging and shipping. That time will be spent warning potential consumers. I live on a major US Highway that leads from Arkansas to Wisconsin, and I can only tell people who ask me what is wrong with my roof the truth. And as long as this goes unresolved, I will continue to answer their question: What’s the problem with your roof?

Contact information:
Author: Contact with Author

Offender: Owens Corning

Country: USA

Category: Real Estate


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