Complaint / review text:
Well, I live in a 3-bedroom apartment. My National Grid bills were ranging anywhere between $700 and $810 a month since September of 2012. Now, I went down to my basement and did what National Grid told me to do which was called a breaker test. When I turned the breaker for my floor off, every light from the basement to the 1st floor to my apartment floor turned off, so I called National Grid back. They said they were sending someone to my apartment. When he showed up, he turned the power off to the basement and 1st floor. Then I asked him where I would go from there and he told me to go on a budget plan in which case I refused and called National Grid back. I told them I was going to Consumer Affairs. That's when they gave me the number to their investigation unit!
Now when they came, they had found a meter on my next store neighbor's house that was apparently not on record since 1987, then told me that because the paneling where my meter wasn't messed up or looked like it had been played with, that they don't think it had anything to do with me having a shared meter? So I said so why then when I did the breaker test did the whole building turn off and on. Is there any way they can turn the power on temporarily so they can witness it themselves? They said they wish they could but that's not how it works! Now all of a sudden, my bill for this month is normal at $280 total. I find it hard to believe that my bill dropped almost $600 if I wasn't connected to other people. They gated my neighbor's meter box and turned his power off, but yet he still has power. How?