Complaint / review text:
In February 2012, we had new carpet installed in our whole house by Flooring 2Day. We went with the carpet highly recommended by the salesman. After 8 months, the carpet began to show traffic patterns. After 1 year, we asked Flooring 2Day to look at this as we were highly disappointed in the product. Adam from Flooring 2Day looked at it, had a representative from Mohawk, the manufacturer, look at it and although they admitted it looks bad, they refuse to honor any warranty. Adam blames the manufacturer for everything and says they have no responsibility even for recommending the product. He admitted they no longer sell it or recommend this carpet.
We had it cleaned by Mohawk's recommended cleaning company with no change in the dirty looking traffic patterns. The carpet cleaning company thought it looked older and more worn than an 11-year-old carpet he had just cleaned. We spent over $5,000 for a carpet that looks old and worn out after 1 year. Only 2 people live in our house and we have no pets. The 25-year warranty is useless.