Complaint / review text:
I purchased a leather sectional sofa and within 2 years, the leather started flaking apart. Before the third year, the flaking had turned into holes and it seemed like the leather was just disintegrating on its own. At that time, I had contacted Jennifer Convertibles since I had purchased an additional warranty for $200. They refused to cover anything and said there was no way that could happen under "normal" use. Well, this sofa infancy did not have normal use. It has far less than normal use. Maybe if it was used more, it would have lasted!
We still have the sofa and are about ready to throw it out since it has become so bad that it really isn't usable anymore. The back cushions have flaked and fallen apart so bad that they are tearing and all the stuffing is coming out. We had to cover the bottom cushions with a blanket to keep the stuffing in, and the 2 cushions left that are not torn yet are flaking as well and will tear apart any day on their own. No one sits on the couch anymore and it's interesting to see something new every week.
I will never buy any of their products again and I warn everyone of their poor quality and warranty coverage. Any company who cannot stand behind their written policy and warranty should not be in business. What a horrible product and horrible experience!!!