Complaint / review text:
I bought my refrigerator in 2004 and started having problems right after the 12 months mark. The freezer would turn into a big iceberg. The refrigerator is warm and sweaty. First technician who came out said the board controlling the temperature had to be replaced for $300. Since the fridge started working properly again, I never replaced the part. After working on and off for several years, with me hammering ice from the inside of the freezer at least once every other week, now it totally stopped working. The freezer and all vents are completely frozen, including the vents in the refrigerator. The refrigerator is warm and moldy and I keep throwing food away. Technicians sent by KA hold me hostage in my own home with 4-hour window appointments and then show up out of that time frame and leave "sorry, we missed you" notes on my door.
Every time I call Customer Service, I get a different answer going from "sorry, you are totally out of warranty" to "only certain parts are still covered. Once you pay someone to come out and look at it, we'll be able to tell if the part is covered or not." I live in FL where everything has to be refrigerated. I'm about to roll the fridge to the curb and buy another one... Any brand as long as it's not KitchenAid.