Complaint / review text:
We rented a house from the property manager, Heather, in Arizona and initially things were okay. She didn't really return phone calls but would text. Once we signed the lease, things went downhill from there. She never returned phone calls and would take a long time to get back in text and email. When we went to move out, she was very nasty and unprofessional to me and my mother-in-law. When we got our deposit (very little of it) back, there were no details of the charges at ALL! And when I called to find out what we were charged for, she got very loud, yelled at me, made outlandish statements then HUNG UP IN MY FACE. I called and spoke to her broker to get the information about what specifically I was charged for and still haven't received anything back.
I am furious with the level of childish and unprofessional behavior of this person and would have been willing to let it all go had she just taken some time with a better attitude to explain things to me. NOW I can't help but feel like she's hiding something and may have done me wrong! Worst experience EVER, and I've rented from a lot of places and have ALWAYS gotten the majority of my deposit back. Will never do business with a RE/MAX individual ever again.