Complaint / review / scam report
Garden Ridge
Purchased a patio umbrella from Garden Ridge on I-45 an...

Complaint / review text:
Purchased a patio umbrella from Garden Ridge on I-45 and Hwy 242 in The Woodlands TX on 6/25/13. I attempted to return it with original receipt today, 7/15/13 because it was broken and falling apart after being up under normal conditions for 1 week. I was told by two managers that the Garden Ridge return policy is to only exchange or refund if the item is new, "unused" and in original packaging.

I advised that I would be taking my concerns to Garden Ridge corporate, Facebook, and all other forms of media in order to advise others of this unacceptable policy. The managers did not care that a very unhappy customer was leaving their store and was planning to share the negative experience. Buyers beware: If you purchase any item at Garden Ridge and have a problem with it, even if you have your original receipt, and return it in a reasonable time, you will get no refund or exchange. Garden Ridge does not stand behind the items they sell, and therefore I will never step foot in another one of their stores. Hopefully, enough customers will find this policy unacceptable and will no longer shop there either.

Contact information:
Author: Contact with Author

Offender: Garden Ridge

Country: USA

Category: Real Estate


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