Complaint / review text:
I bought a chair from Jennifer Convertible in November 2007. After paying for the chair I found out it was on back order. I called the store several times inquiring when the chair will be available. I got the same answer they don't know. Finally in February 2008 I was told the chair would be available for pick up in March. Picked up the chair and tried to put it together when I realized I did not have the right screws. An upholsterer hired by Jennifer finally came out and out the chair together. That's when we realized the wood was cracked.
It took Jenifer a month to tell me I could get a replacement. They sent a replacement in May and that was broken also. Its now July 08 and I am still waiting on a replacement chair. I am also unable to speak to anyone of authority at Jennifer.instead I have to leave voice mail messages or call the store which is of no help to me. There customer service stinks do not buy from Jennifer Convertible.
I have asked for my money back because I no longer want the chair and they have resisted. I have had too many issues with Jennifer that I want tyo sever my relationship with them as soon as possible. I would like my money back for all the aggravation I've been through. I bought this chair in November 07 and I have yet to be able to sit in the chair.