Complaint / review text:
* get my current fridge repaired — TO NO AVAIL! I have called and spoken with 6 different Samsung reps — one told me "parts were on order" from Via Appliance; another said "we'll have to refund your money for the fridge but won't refund my $ for the 5-year warranty" (I have to deal w / Home Depot for that!), and yet another said they couldn't help me — I have to contact their external affairs dept. But refused to give me a phone number.
It seems the ONLY appliance repair company that Samsung has under contract in Northern Virginia is so backed up with Samsung refrigerator repairs from customers that they're refusing to take new service requests from Samsung. There seem to be so many problems with these refrigerators that appliance repair shops are REFUSING to repair them — even when NEW and even when THEY'RE under contract with Samsung. Unbelievable!!! Stay away from samsung refrigerators!!! They're not only a piece of junk, their customer service is non-existent!