Complaint / review text:
Two GE Reveal 60w replacement bulbs exploded in separate incidents in my home, 3 days apart. These are Enhanced Spectrum General Purpose A19 bulbs using GE halogen technology. They have a small halogen bulb sealed inside a traditional frosted light bulb. The bulbs were in a ceiling-mounted light fixture, behind a glass shade but open to the air. The first bulb exploded at night when the light had been turned off for a while. I discovered this in the morning, when I cut my foot on a sliver of broken glass. The bulb had only been in service for a day or two. I presume that the bulb exploded with some force, because broken glass was sprayed all around the 10x10 room.
Following this incident, I called GE customer service. Their representative assured me that they had no reports of complaints on these bulbs. He gave me a case reference number. He also said that GE would send me a return mailer so they could examine the failed bulb, and a coupon for a replacement bulb. Believing this to be true I installed another bulb from the 3-pack. This one failed in a similar fashion. The bulb had been in service for a day. It exploded a few minutes after it was turned off. This time, I heard a loud pop from down the hall. Sure enough, the broken bits of glass were again scattered about the room.
When I tried to call GE customer service again, I got a recording saying that they were all in a meeting. At that point, I filed a report with the Consumer Product Safety Commission. Later I got in touch with GE customer service. The guy said he would help me with my claim. "What claim?" was my reply, "I just want GE to be aware of a safety problem and do the right thing to remedy a dangerous situation." When I asked, the representative did advise me not to install the third bulb from the pack, but rather send it back to them. When I gave him the CPSC reference number, I was disappointed when he asked, "What is the CPSC?" The Consumer Product Safety Commission asked that I hang on to the exploded bulbs for 30 days, in case they want to examine them.