Complaint / review text:
When I signed the contract the man said it was for 2 years and he said he would send us a 2nd keychain remote which never happened. Just got off phone with Monitronics. They said it was 3 years. I said OK, maybe I didn't read the contract so I asked about early termination and she said they don't do that you have to pay the full balance. Never seen a company that don't do early termination. She said, "Why don't you buy a new battery [which went out]?" and keep using the system and charge me more money. What I’m trying to get at is I think these people should not be in business and I will let everyone I know not to use them and I hope they crash and burn. Sorry but that's the way I feel.