Complaint / review text:
After paying off my contract with Monitronics the installation company American Defense Systems attempted to collect on a debt stating that the even though I paid off Monitronics I owed them for the FREE installation they provided. I spent 2 hours on the phone with Monitronics to force them to contact ADS to clear my account. I am still waiting for confirmation from ADS that my account is clear and still receiving debt collection calls. I will NEVER purchase a monitored alarm again. My monthly contract payment was auto debited for 10 months until I sold my house and needed to cancel my contract. I called and agreed to a payoff amount with Monitronics and that was also debited from my credit card. This was NEVER a delinquent account and should NOT be in collections. Very frustrated!