Complaint / review text:
Five years ago we special ordered a dual split Beautyrest bed. I like soft, he likes firm. We paid $2700... Outrageous, BUT we expected to use it for the 20 years warranty. After a few months the bed began to sag. We contacted Mattress Giant and was told it had to sag 1 1/2 inches before they would consider replacing the mattress. It sagged 1 1/2 inches and more in the morning when I arose, but as the day wore on the memory foam puffed up about an inch. The memory foam has Alzheimer's!!! My husband's firm side also has sagged. I have been to the doctor several times for back problems (from the "sleeping in a hammock"). I was told to sleep on a firm bed. The biggest problem with this bed is that we cannot flip it OR turn it... Because the back side is not finished off and each side was made differently. So... We just purchased a cheap, flippable, turnable firm bed (NOT from Mattress Giant) which is being delivered tomorrow. We got scammed, paid full price and then Mattress Giant moved out of our town a couple years ago... So no recourse... Do not buy from Mattress Giant!!!