Complaint / review / scam report
Mohawk Flooring
Word of advice - be prepared to TEST YOUR VACUUM & poss...

Complaint / review text:
Word of advice - be prepared to TEST YOUR VACUUM & possibly buy a new vacuum cleaner if you purchase the new Mohawk ultra soft carpets. Mohawk will not help you.

I bought Alexander Smith Softique short pile carpet for my house from a reputable carpet store. Little did I know that my existing vacuum cleaner (a Eureka canister) nor a new vacuum (Shark Navigator Upright) I bought would work on this carpet. The vacuum just doesn't move on this soft carpet - you nearly break your arm trying to push it. So I called the dealer who was not aware of this issue and asked that Mohawk send a rep to my home. He contacted Mohawk & they refused to send a rep to my home. Mohawk just said that I needed to buy a new vacuum from their approved list. So, my carpet dealer created 4' square carpet boards & worked with the vacuum store to test numerous vacuums on it. Even the Mohawk recommended vacuums were very hard to use on this carpet.

Finally, after two months of working with the carpet dealer, we found that the SEBO canister K3 works very well on this carpet. It has an adjustable power brush height (which needs to be at the highest setting) and an adjustable suction setting.

My carpet dealer now has a sign next to this Mohawk carpet warning customers that their existing vacuum may not work on it. I think it is ridiculous that Mohawk produces a carpet that normal vacuums cannot clean. Even their "recommended" vacuums don't work. After seeing the other reviews on Mohawk carpet and vacuum problems, I regret having purchased this carpet. Fortunately, my carpet dealer worked with me to resolve the issue.

Contact information:
Author: Contact with Author

Offender: Mohawk Flooring

Country: USA
Phone: 8448180353

Category: Real Estate


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