Complaint / review / scam report
American Home Shield
I have been with American Home Shield for eight years...

Complaint / review text:
I have been with American Home Shield for eight years. We didn't have many problems where we had to utilize the warranty. Until now…Our A/C broke down. We called American Home Shield 15 days ago; A/C is still not repaired. They are now sending out a THIRD vendor for a THIRD opinion. The two vendors concurred. What American Home Shield wants to do, instead of replacing the air handler, they want to replace the module, which can't be found.

So, at the expense of lousy customer service, we have been 15 days without AC in So. Texas. One vendor has already said we won't do what you want, it's unethical. So now, perhaps, American Home Shield has someone in a back garage somewhere trying to fabricate this part that can't be found - at the customer's expense. I was told by a customer service rep they have the right to do as they wish. There is plenty of good home warranty companies out there; American Home Shield isn't one of them.

Contact information:
Author: Contact with Author

Offender: American Home Shield

Country: USA   State: Tennessee   City: Memphis   Zip: 38120
Address: 889 Ridge Lake Boulevard

Category: Real Estate


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