Complaint / review text:
I am old, so have bought a lot of appliances in my life. I have usually used Sears since they have many to pick from and used to have good service. I now have a litany of "horror stories" about Sears repair services. Many repairs have taken many trips by different techs... Some of them completely incompetent and a few competent but bad mouthing their colleagues (for good reason).
Three years ago I moved to a house that needed all new appliances. Bought everything from Sears. Bad idea. Other stuff had some ridiculous stories, but I will focus on the fridge. Shortly after installation, the fridge did not keep a low temp. First guy asked me for my hair dryer... Used it on the gasket around the doors (!!??) and left. No change. Second guy installed a new thermostat. No change. Third guy asked if installer had adjusted the doors and I said, "NO." He tweaked the doors and all was well. If you have ever waited for repair guys you know how much time I spent on this problem.
Now, the fridge is not cold again. This time much worse... It is 47 degrees and won't go down. I called on 10/02 and was told no one can come out until 10/18!!! That means more than two weeks without a fridge! I called "customer service" and no one can do anything except say, I'm sorry. Since I had had problems with this GE Profile fridge before I got talked into an extended contract. Stupid me. If I had not paid for that, I could get someone out here today. Sears will not be around for long. How could this with this kind of service? Now that I am on the internet looking, I realize that EVERYONE has a problem with Sears service, not just me. It is a wonder anyone buys from them and uses their services.