Complaint / review text:
I purchased 2 Anderson storm doors which qualified for $57 rebate on installation. On the rebate form clearly stated I could submit more than one in an envelope. Well let's go back a little, I first purchased 1 door and while checking out was told about the rebate. So the next day we went back and purchased the 2nd door and paid for the installation on both. Well when the guy came out, he discovered one door needed to be "special ordered" so we had to return it and get the money back for only the door, not the installation. So we did that and was told we'd get a call when we could pick up the door.
Well a couple weeks later we went shopping there, the Home Depot and spent more money on a Saturday and a Sunday. Well Tuesday, we get a call and it's the installer asking to set up an appointment, I told him we don't have a door yet and he says, well the store called me Saturday and said it was in. We go up there, pick it up and I asked, who responsibility was it to call us and tell us the door was in the store, of course we got, 'well, it was several people's responsibility' but refused to give names. Well I was going to let it go, because even the stupid need a job. But, to the present, my rebate check came today and it was for only 1 installation. Mind you, when I received the email about the rebate being sent, I emailed them specifically reminding them that I submitted 2 rebates. And to make me really mad, they put the wrong zip code on the rebate check. I clearly wrote my information and used a pre-printed label so this would not happen. Now when I call, all I get is an automated phone center. I will not ever set foot into another home depot because one of them will get me 30 days for assault for kicking them square in the pants. I am still waiting for a response on the rebate. Well, my vehicle uses $4.00 a gallon gas, uses oil, tires, struts, antifreeze. Ect... I could not even get an apology for not receiving the phone call to pick the door up from the store.