Complaint / review text:
The way we got roped into this contract was that a service tech stopped by the house and said that he was there to update our ADT service. We had ADT at the time. Stupidly, we believed him and his lies. The original contract was for 36 months and was with American Alarms, Inc. This was in March 28,2009. The contract was later transferred to Monitronics.
The system doesn't work well, and so we contacted ADT to get set back up with them. They said the old system need to be disabled first, so we call Monitronics. The Monitronics rep then goes on to tell us that there is a $700 cancellation fee, and that this is because the contract goes until 3-28-2015, when our contract was actually up in 2012. They said that our contract was renewed on 3-29-2010 for a 5-year contract. We have a copy of the 3-28-09 contract, but they cannot provide a copy of the 3-29-2010 contract, probably because there isn't one.
So now we have written our letter of cancellation, which we are mailing today, registered, as well as faxing a letter to the number provided, 1-972-484-1393. Already we are experiencing a lot of the same issues that others here have stated: cancellation fees, supposedly extended contracts, non-working equipment, and so on. We'll see just how long this takes, but we'll keep folks updated.