Complaint / review text:
We have been a customer since 1997. Fortunately, we never had to use Monitronics services other than an occasional false alarm. I recently cancelled my land line telephone and realized that my security system used that line. I called Monitronics and was told that if I sign a 3-year contract, they would upgrade my system to work with my cell phone number. After waiting 10 days for the technician, we were told that the work order was wrong and that we needed to call in to reschedule for a full system upgrade. When I called in, I was told that because of the security system that I own, I needed to sign a 4-year contract and pay $100. I told them no as a matter of principle. I faxed in a service cancellation and was told that they couldn't stop my service for 30 days.
One week later I received a letter asking me to call Monitronics about the recent service call. When I did, a lady asked me about our situation, but when I explained that I was cancelling the service, she said that there was no reason to complete her customer service survey. Now I have received a letter stating that my contract had been extended for 3 years, so I could not cancel. I am now spending my time working with them to cancel my service. I WOULD NOT RECOMMEND MONITRONICS! When you call in to Monitronics, you will hear a recording telling you how they are rated as number 1 for customer satisfaction. This is definitely false advertising.