Complaint / review text:
Our Side-by-Side fridge stopped working about a month ago. I called Samsung and they offered me a 1 year warranty (which I thought was odd since the fridge was 4 years old). So I accepted, and they referred me to a local repair shop, A&E Factory Service in San Antonio, TX, which by the way is no good as well! The technician came out and said 4 parts needed to be ordered. Only 2 parts came in. Tech ordered other 2 parts. Only one part came in. I HAD to follow up with the Tech, with his company and with Samsung to get that 4th part ordered! Parts finally came in, and the fridge was "repaired". Following week, fridge is not working again. A&E sends a Sears tech and says compressor is out of refrigerant (possible leak). He fills refrigerant and leaves before the fridge even shows that it is cooling. Fortunately it did. 2 weeks later (which is today 11/13/13), the fridge is not working again.
I call Samsung and get transferred 5 different times because they can't give me a correct department to speak with.in the end, hopefully my fridge gets fixed. I decided to buy a backup the 2nd time around in case this would happen again (which today is the 3rd time). I'm pretty sure they are just going to send another tech who seems like they do not know what they are doing and don't make the effort to ensure the fridge gets fixed for good. SO don't buy a fridge from a company who makes TV's and phones, let's put it that way. The model number of my fridge is #RS277ACBP/XAA. That was $1500 down the drain. Don't let the LED lights fool you in front of the fridge and drag you in because you think it looks fancy. Samsung's warranty is no good, their customer service is no good, and the contractors they send to come "repair" your fridge is no good.