Complaint / review text:
I called to cancel my account with Monitronics in June 2013. Monitronics denied I ever called them to cancel. I filed a complaint with the Dallas BBB. And Monitronics replied with a claim that I OWED them $411 because I had a cell receiver installation UPGRADE (which I paid for), and that because I had the cell receiver installed, I agreed to a 17 month contract WHICH IS TOTALLY A LIE.
When I called Monitronics to order the cell receiver installation UPGRADE (I had had a land line installation up until that point), NOBODY EVER MENTIONED ANY CONTRACT TO ME when I ordered the upgrade to the cell receiver. I would NEVER have agreed to a contract of that length. At the time I made that call, I had a month-to-month payment with Monitronics that I ended when I called them in June (which they are also denying). DON'T USE Monitronics. Monitronics are trying to embezzle money from me, and they will do it to you too. I filed complaints with the Dallas BBB and FTC. If Monitronics are trying to embezzled money from you, you should file a complaint too.