Complaint / review text:
We paid our local builder for drawings from Icon Legacy so he could get a building permit back in June and today is November 25th. The salesman has no idea what he's doing, has sent emails to our local builder asking questions he had the answers to months ago, and has been telling our builder since September we will have our stamped drawings needed for a building permit "by the end of the week". When I call as the consumer, the receptionist actually laughs at me and told me no one from the president on down will speak to me. The only person they will speak to is our builder and they are refusing to talk to him now either. The only person anyone can get through to is the totally incompetent sales rep. Is there anyone out there who can get these drawings we have waited more than five months for? We can't live with family in one room forever while they hold our money and don't supply the product we have paid for!!!