Complaint / review text:
I have purchased a fridge from Sears, the door is falling off. It is under warranty. This is a known defect. I scheduled a service call two and a half weeks ago, the soonest I could get service was 08/11/08. Sears are apparently unable to give you a service window other than sometime between 8A.M. And 5 P.M. The day of your appointment. Neither do they seem to have supervisors you are able to speak with.
After waiting till after 4 P.M. The technican arrived, was familiar with the problem and did his best to try and repair the fridge. He was unable to and stated that the frame was bent and this is a known factory defect. He began the process of attempting to get a warranty replacement, part of that process required him to contact a tech center in Texas (we are in CT). Tech center told him he needed to try another defect repair kit prior to writing the fridge up as defective.
They are sending the kit and in another 10 days the tech will come back and install the kit, that he does not believe will fix the problem, then he will write it up for warranty replacement. I am meanwhile stuck with a defective fridge, even if the kit fixes the issue, I paid for a new fridge not a patched up mal-functioning fridge. Even a known defect is not being honored as a warranty replacement by Sears.
I have paid for a new fridge in new condition, I do not have one. I do not have a fridge and will not any earlier than 8/22/08/. If the repair kit works, I will have a patched up fridge not the new one I paid for.