Complaint / review text:
I purchased a leather sofa from Jennifer Convertibles in 2010. This year, July 2013, I noticed a peeling on the seat of one of my cushions. I put the 5-year warranty on this sofa, so I read the warranty and seen that cracking/peeling wasn't covered under the warranty, but called Guardsman anyway being that it was only 2 years old. They had me send pictures of the sofa as well as descriptions of where the peeling was and when it happened. I got a response back indicating that the problem was not covered under the warranty, so I wrote to Jennifer, also sent them pictures of my sofa. By that time, the sofa started peeling on the head of each side of the sofa. Jennifer said that they apologize for the mishap even though it wasn't covered, they will ship out the materials to have it repaired. I was told this in September that the materials should be at my place in 4-6 weeks. It's now the end of December, no Materials and every time I call Guardsman, they tell me that it's a back order on the material.in the meantime, my sofa is steadily peeling ALL over. I contact the VP of customer service 12/20/13 with no response. I would like for them to replace my sofa.