Complaint / review text:
I purchase a Light Hanging kit at a cost of $19.99. I was diligent at keeping up with the receipt that stated I had until January 28,2014 to return the item. I have four item already that I can't use because the manager will not allow me to return or exchange them. My neighbor bought one kit, so now we have 2. The neighbor's broke before we could finish the installation, so we used ladders to complete the installation. Then we decided I should return the one I purchased. I put it in the trunk and in the hustle and bustle of the holidays didn't get to return it until December 30,2013. The clerk called the manager to get approval to return the full price, packaging is just as it came out of the store. We already discussed the warning is glued on the counter.
Of course, you place your merchandise on top of it so, how can you see it. Manager says, "I'll give you $9.99 for this item because that's what it is priced now." My reply, "I have my receipt and it says I have until January, and I didn't see the warning glued on the counter." He then said, "You should have read your receipt". I don't know too many people who read receipts. I took the item back home. Now I have 5 items that this Garden Ridge manager has refused to accept for a refund or exchange. I think I should have learned my lesson by now. I will not be shopping at Garden Ridge anymore. Warning! Please be sure you don't have to return anything to this store. Any other store that I shop in will give me a store credit or exchange on items that I return in perfect condition.