Complaint / review text:
I have been with American Home Shield for two years, and this is not the first time that they have provided me with poor customer service. My situation is as follows - I bought a brand new refrigerator two years ago. I have been without a refrigerator since 12/16/13; I called America Home Shield to request service on 12/17/13 because it was not working properly. They sent a technician a few days later, but he had to come twice because he could not figure out what was wrong with the refrigerator, nothing was done. Then last Thursday 1/2/14, another technician was sent, and he was not up to date on the situation. As of today, I haven’t received a status on my situation from American Home Shield or the technicians. Every time I have called American Home Shield, they do not know anything about it. About 7 months ago I had this same problem, and I waited three weeks for them to fix it, but this time it has been worse.
I lost all my Christmas food, but of course they did not care. Yesterday 1/4/14, I called American Home Shield and of course they did not have any update about my case. I ‘m EXTREMELY disappointed with the way they have handled my situation.in the meantime, my family and I are paying the consequences because we can't buy food and have no food at home. I’m going into the 4th week and still waiting for and do not know when it will be fixed. I feel that I am paying them for nothing, and that is not fair. I will never recommend American Home Shield. At this point, we do not really know when we will have our refrigerator fixed. This is the worst home warranty i have ever experienced.