Complaint / review text:
For all of those thinking of buying anything from Conn's I would strongly suggest against it. I bought a couch a couple of years ago and was persuaded to buy the extra four year warranty. The individual in sales told me that the warranty would cover just about anything. After about a year the couch started sagging and I noticed a place on the couch where it was tearing. They sent out technicians to take a picture and decided that all damages were covered under the warranty. The repairs were made and everything seemed great.
After about two months the fabric started separating on the NEWLY REPLACED CUSHION causing the material to tear when it was sat on. So I call the warranty department and they send out their technician to take pictures of the couch. My wife was trying to tell the technician why the couch was tearing. He did not even acknowledge she was talking. He was there to take a picture and leave. Talk about a highly trained individual. This time I was told that the damages were not covered under the warranty.
How is it possible that after two months a newly replaced cushion starts falling apart and is not covered under warranty? They replaced the cushion with one that clearly had some kind of faulty manufacturing. I would have rather had a sagging couch then one with tears in the cushion. Not to mention I spent 1000 on this couch. You think you are getting a deal when you walk into this place, but what you are getting is scammed. You would be much better off spending a little bit more money and taking your business elsewhere. Good Luck!