Complaint / review text:
I bought the Kenmore Gas Grill with Folding Shelves because of its stainless steel parts particularly the hood, shelves, burners and most importantly the grill grates. The Grill works beautifully for me BUT like others who also take good care of this grill, the cheap metal tray beneath the burners has completely rusted away before the grill is two years old.
THERE IS NO PART that can replace this tray and for the number of complaints that are on the internet about this problem Sears continues to deny customers a reasonable fix. Like others Sears only offers a new Burner Box which is essentially the cost of a new grill at $344. The rest of my grill is in great shape but it is completely unusable because there is no barrier between the burners and the propane tank. IF the entire grill deteriorated at the same rate, you could convince yourself that you just needed a new grill, but to have a nicely working grill with all original parts that is just a useless piece of junk unless you double your original investment is inexcusable.