Complaint / review text:
Ordered bedroom set and paid for delivery. When delivery men showed up furniture, they refused to deliver it to the bedroom which is on the 2nd floor stating that "The furniture won't fit up the stairs". We've NEVER had problems moving furniture up/down the stairs.in fact, there is a king size bedroom set in the room next to the guest bedroom the Bob's furniture was (a full size bedroom set) to be delivered. The 2 delivery men were rude and said if I didn't like it, they'd leave with the furniture. My husband said to leave the furniture and they demanded he sign a satisfactory delivery service sheet. When he refused, they forcibly tried to remove the furniture. A threat to call the cops finally got rid of them. My husband and one friend moved the furniture upstairs themselves with no problem. We took a photo of the furniture and went down to our Bob's store to complain and were told we'd hear back from customer service. NOTHING as of yet. Not only does Bob's have horrible service, they employ crminals. Buy elsewhere!