Complaint / review / scam report
Mohawk Flooring
We bought SmartStrand (Garden Row) carpet from Empire C...

Complaint / review text:
We bought SmartStrand (Garden Row) carpet from Empire Carpet Company in March 2012. There are just two of us. The carpet looked dirty at the family room doorway and also in front of our half bath so we called a reputable, local carpet cleaning company who told us the carpet wouldn't come clean and that those places were worn. I called Empire and got a big run-around. Now that I have read all the problems others have had, I guess no one will honor the 25 yr. Warranty. They could offer a 50 yr. Warranty since they don't intend to honor it anyway. We are in our 70's and took $5000 out of our savings to pay for this awful carpet that looks 20 yrs. Old. I wish I had my old carpet back. It was 22 yrs. Old and looked better than this stuff. I will never recommend Empire nor Mohawk to anyone and would certainly discourage anyone else from doing business with either one.

Contact information:
Author: Contact with Author

Offender: Mohawk Flooring

Country: USA
Phone: 8448180353

Category: Real Estate


Members, of group Guest, can not leave comments on this publication.
Please register on our website, it will take a few seconds.