Complaint / review text:
Contacted Acorn for a quote for a curved stairlift and asked for a rough estimate of cost, they quoted me between 4,000 - 5,000. I told them that I could not afford that price and had cheaper quotes from other companies. Since that initial call, different sales people have called me a further 9 times in less than a month trying to sell me their stairlifts and each time I tell them they are too expensive.
Last week, someone apparently from their warehouse called me to say that they have a load of reconditioned stairlifts which are as good as new and they believe they can do me a great deal. As I had just moved into my new house, I give them a chance to come out and quote me. They send a salesperson round to measure up the same day. It took the salesperson an entire hour to measure up and give me the sales pitch, during which I already tell him that Acorn have been hounding me even though I told them they are too expensive and that a rival company have quoted me 3300. At the end of the hour, he calls the "head office" to get me the best deal. When he comes off the phone he proceeds to tell me that unfortunately they do not have any reconditioned stairlifts but can offer me a new one for 4700!! As you can imagine, I was furious that he had just wasted an hour of my life talking about stairlifts that I will never get back and rushed home from a long day at work to meet with him.
Next day, another salesperson calls me to follow up the quote and is met with my fury. When I told him that they basically lied to me about having reconditioned lifts just to get an engineer in my house, he then tells me that they do in fact now have a reconditioned stairlift that has miraculously appeared overnight and that he can sell me that for 3700. I told this person where to go and to remove my name from their database. I am putting this info on this site because I am quite young and more than able to speak my mind, but there are a lot of vulnerable elderly people out there that this company could take advantage of.