Complaint / review text:
My system alarm went off today, 5/22/14, but I was not notified by Monitronics. My daughter was home when the alarm went off and she called my husband and asked for the code to disarm the system. I called Monitronics and was on hold for 30 minutes before a rep came online. I explained that my system alarmed but I was not notified. She said that there was no indication in their system that my system alarmed. She sent a test alarm that failed. While we were talking, my call was sent back to the voice mail system. I waited again for about 10 minutes before a rep came online.
The rep wanted to start the process over but I told him that I was in the process of scheduling a tech to come out when I was disconnected. When he finally scheduled the appointment, the earliest date would be Wednesday, 5/28. I told him that I could have a new system installed by then. I was told that I would have to buy out my contract which ends in 2017. I have a 5 year contract according to Monitronics. I think this company is a scam. A door to door salesman sold this system to me with the claim that he was out checking the older systems of my previous provider. I should have known he was not telling me the truth. I cancelled my payment to Monitronics.