Complaint / review text:
I was told the rate was a fixed rate and now the rate tripled this winter (Rate jump from 5/7 cents a KWH to 15 3/4 cents a KWH). It turned into the old "bait and switch" game. My bill more than doubled. I was told it would be adjusted to the lower rate, yet it never happened. I have been complaining about it to the Public Utilities Commission and they are looking into it. I was then given a run around about how cold this winter was yet Ambit refused to give me a credit. Now they are saying it was never a fixed rate. I have been lied to and taken advantage of. I will never recommend this company to anyone. To me they are the WORST supplier out there. My cousin set this account up for me and she told me that she set it up fixed rate and the company chose to change it without any notice to me. My opinion is to stay away or you too may get burned like I did. I want the company to refund the difference in the old and new rate for all 3 months.