Complaint / review text:
About a year ago, Pepco replaced our old meter with a Smart Meter. The technician installing it ripped the casing from the foundation of our house and said someone from Pepco will come by to fix it. It has been a year since this incident and we have had only one visit from Pepco and he explained the URD Dept has to get involved. I have filed a complaint with the MD Attorney Generals's Office and Public Service Commission to get a response from Pepco. I guess when they take your payment every month for the past 21 years, you don't hear from them but when you have a problem it takes them 1 year to respond.