Complaint / review text:
Two years ago I had Monitronics, I kept getting billed for security coming to my home due to a faulty motion detector. Monitronics replaced it once, but still charged me. The one time they actually sent someone, I was told he checked the front door, from the street and drove off. I called to complain and was told I would be better off using a gun to protect myself. I then cancelled with them, when my contract was up and changed companies. Today, I found out Monitronics bought out the new company and I was not told. I was informed that I have to stay with Monitronics even if I was not informed. I sat on the phone for over 45 minutes, was disconnected 3 times and hung up on once. If I could give them less than a 1, I would. I should have stuck with ADT, now I'm paying for that mistake.