Complaint / review text:
Don't use Home Depot for kitchen remodel. These guys don't know how to measure. They rush you into selecting cabinets (about $6k worth). I worked with the store manager and a designer. He spoke about cradle-to-grave support. He was so enthusiastic while selling the countertop and cabinets. After he got my credit card payment he was MIA. The store manager was supposed to come to my house to confirm the cabinets - never showed up until I reminded him a few times. It was useless. I received a quote of over $13K for installation and did not include plumbing or electrical. This is from the same incompetent fellow who did the initial measurement!!! Are you kidding me!
Countertop guys don't know how to measure either. I'm currently going through the 3rd iteration of countertops. The first two times, they sent the incorrectly sized parts, chipped, not flat, and not square. Countertops are not flat so when backsplash is installed, there are gaps. Countertop installers (subcontractors of subcontractors) are not precise (e. G. A 1" overhang was considered 1.25" overhang) so I had to measure everything and had them adjust - friggin ridiculous.
LESSONS LEARNED SUMMARY: Do not use Home Depot for kitchen remodel. They are in the business of selling things and NOT services. They are NOT professional service people! Home Depot sells inexpensive cabinets but then they have absurdly high installation costs (like high-end attorney rates) from incompetent installers. ($13k for a $6k cabinet swap?! - Makes no sense) DO NOT HIRE Home Depot installers. They should focus on retail sales. DON'T BUY countertops from Home Depot. Don't let the price deceive you. They'll screw it up (subcontractors of subcontractors who report to Home Depot who is missing in action and hard to get a hold of). Better to spend a little more and get it fabricated and installed properly. By the way, I decided to do install the cabinets myself because I couldn't find an available installer for the time frame when the kitchen had to get installed. It took some elbow grease and some education but I did it properly.