Complaint / review text:
I purchased a patio set last June. After making several inquiries about what the "goof proof" plan covers, I bought that as well. The set was covered for the winter, and the umbrella and cushions were stored indoors. The set looks as if I've had it outside for years! The umbrella is fading in stripes where the folds are, the base is rusted, and the finish is peeling in some spots. A technician from Bob's came out to see it and made his report. I was then called by the customer care dept. Only to tell me that what has happened to the set is considered normal wear and tear. Considered normal by who? I've seen better quality sets from Kmart! I paid $900.00 for this set, and it should be repaired. Bob's is not willing to stand by their products. Their "goof proof" plan and the warranty should cover this problem, but they don't. I was lied to about their policy, and the rep on the phone told me that I should've read the policy over. Yes, I guess I should've since the salesman in the store was lying about their "wonderful plan" only to make a sale.