Complaint / review text:
Vivint installed 40 panels on our roof. After the meter was put in and the billing started it was running about $350 a month. I had asked them to remove 10 panels hoping that it would bring our bill down to around $250 but they refused to remove any panels. We are paying. 25 cents a kilowatt. I filed with the BBB of Utah and they kept giving us the run a round. They kept sending a projected savings on electric per month which added up to about $40.00. Wow. Their main focus on replies to the BBB of Utah was that I wouldn't return their calls. Why should I? They only kept saying the same thing to me that is we are saving money. My last reply in the complaint I asked again to remove 10 panels and this whole complaint thing would go away and I would not be complaining anymore. Again they refused so then I asked what the buy out price for the unit would be and was quoted $54,000.00 but I couldn't buy it until 5 years after starting unit.
They are already getting all the tax breaks for the unit but yet they still want to suck you dry. Because it’s summer our last bill to them is $410.00 and depending on Mother Nature and the sun it can go either way, up or down.in any business no matter what it is when you finish a job the most important thing is your customer - are they happy with the finish product. Vivint doesn't care if you are happy. If they were they would not have so many people complaining. You see the TV ads about how happy some customers are; well wait till they get their bills for both Vivint and Hawaiian Electric. One month we paid almost $600.00. Wow again, what a savings. After all this if 10 panels were removed I wouldn't be here writing all this about them. I would have simply faded away.