Complaint / review text:
On 7/7 I called AHS to request service for my AC. They referred me to Dunn-rite air. An appt was scheduled for Wed. 7/09 an associate came out and collected $75 service fee and stated I needed a new thermostat. He didn't write down any part numbers. He stated and wrote on the service request he would return on 7/11 between 10-2pm. At 1:30 Dunn-rite calls to tell me they are backed up and will arrive between 3-5pm (whole day of work lost). It gets worse at 4:30 Dunn-rite calls and says he is stuck on the 405 freeway in an hour and a half traffic and can't get to me this evening. He promises he can arrive at 8:30 am on Saturday (7/12), so I accept.
On Saturday Dunn-rite is a no call no show. I call Dunn-rite and leave 2 vm's. I call AHS. They say due to weekend I must wait. No phone call from AHS or Dunn-rite on Monday so I call 3 times to AHS to be told I must wait, ask for a supervisor, no one is available. I am told that my request to go with another contractor must be approved by the research dept (???) and this takes approx 72 hours. Today is Thursday 7/17. It has been 72 hours no response so I call AHS and speak with Tania. She says she will attempt to set me up with a new contractor with no service call, but she must call me back in 20 minutes (uh oh). Surprise, she does call me back and refers me to a new contractor who is expected to call me today to schedule a service call for tomorrow. So now I am waiting on westco to call and hopefully this is an ending to my AC craziness. I do plan to do a follow up review on this site and yelp.