Complaint / review text:
I have been a client of RAC for nearly 20 years. I had recently had a financial issue caused by our car breaking down so needless to say, we fell a week behind. We called and explained ourselves and said we would pay as soon as we recover and would they be understanding. They agreed but called us everyday on our cell-phones and at work. I called them and asked them not to do so as we already came to a compromise. But again, It didnt stop. I then barrowed the money to pay them the $124.00 we were behind.
Wile I was there, I had asked if they would not send text messages to our cell-phone because of the cost. The manager replies, I doubt that someone text you from here? I replied, are you calling me a liar? She said they have no way to send text messages. I informed her that all they have to do is press 5 and it sends a text message to your cell. She then again said she didnt believe that someone had sent a text. Even though we still have the text on the phone with the number who left the text. Three days after I made the payment, they send us a letter that says we still owe $124.00. We tried to clear this up but had no positive results.
At this point Im going to go to Washington DC to talk to who I can to find out what can be done about this. I have really no way of contacting anyone who could be helpful in a situation like this. I know there are consumer laws governing such actions, the problem is, there is no person to speak to and all I am able to do is spend money that I dont have to hire a Lawyer. You would think after 20 years of business dealings with this company, they would be a bit more understanding and helpful.