Complaint / review text:
We moved and was guaranteed by Monitronics to receive the free move package. We were promised a brand new system if we extended the contract to 36 months. We have contacted Monitronics several times asking why we have not had our system installed. All they tell us is that there is only one company in Nebraska that installs the system we have. They tried to get us to switch to another system. We told them that we wanted the same system that we had at our previous home which they guaranteed us. They gave us two different dates that the system would be installed and it has not happened.
The second date they gave us they told us that they would contact the company that was installing the system for us. About one week before the supposedly scheduled date we received a call from Monitronics asking if we had received a time to have the system installed. We told them no. We were told that they would contact the company and get back to us. This was two weeks ago. We have heard nothing from Monitronics. They have given us credit for 2-3 months we don't really know but the point is we do not have a security system like we were guaranteed. We were caught up in the scandal of Monitronics buying out companies and not providing service. Our original contract was with Security Networks. We are sick and tired of Monitronics and want them to cancel our contract in writing to us.