Complaint / review text:
On 1st August 2013 my husband and I moved into Brooklands complex, Kosmosdal, Centurion after having paid a deposit of R7 350.00 on 24th July 2013. We were given contact details of the tenant by the agency at the time to go view the house and arrange times of moving.
ASAP did not come do an inspection when the old tenant moved out and we had to do an inspection of the house with the tenant when we went to view the house. We took pictures of the damages that were already in the house before we moved in.
ASAP agent called later in the week after we had moved in saying that they will arrange to come and do an inspection but that never happened. We stayed at the property for a month, and had put in a notice when we moved in.
We moved into Brooklands property on the 1st August 2013 and moved out on 31st August 2013. When we moved out the an ASAP Agent came to do an inspection and my husband made it clear to her that nobody came to do an inspection when we moved in and showed her the pictures of the damages found when we moved in. She continued with the inspection, noting the defects. We are unable to contact ASAP to date.
Our deposit has not been refunded to date.