Complaint / review text:
Had water leak in shower upstairs. Was told no plumber available for my area, and whoever I called, they would reimburse me and when we called to talk to them about the reimbursement, they said the plumbers have to use CHEAPER parts or they won't reimburse us. The plumber said they do not carry the CHEAPER parts and the home warranty would not reimburse. I thought that's what we paid $500.00 a year for?